Monday is trash day.
Tuesday is recycling.
Wednesday is Tern Home Pickup.
White-glove home pickup experience for less than a shipping label.
Augment existing return channels with the industry’s leading return collection solution.
Our pooled returns cut return processing costs by as much as 50%. Forget hub and spoke, Tern is the wheel.
Reduce shipping costs
Item assessment at pickup gives early visibility into available inventory while minimizing customer service calls.
Maximize inventory utilization
Up to a 96% reduction in first mile carbon impact. Save money while saving the planet.
Reduce carbon impact
Today’s return problems
Tern Returns can help
Reduce freight and shipping costs
Increase conversion on new customer engagement
Get faster time to decision related to inventory utilization
Increase average number of purchases-per-customer
What Tern Returns does differently
Stop handling returns alone. Like mass transit for returns, Tern collects and consolidates returns across our merchant network to maximize regional efficiency.
Optimized pickup routing
Unlock faster refunds and cut shipping costs with early assessment of returns at time of pickup. Tailored shipping plans based on merchant preferences.
Item inspection & assessment
Worried about returns fraud? We have you covered. Tern can provide a financial guarantee against fraud, eliminating the risk of faster refunds.
Return abuse protection
How Tern Returns works
Routes are optimized by neighborhood. This allows for predictable, efficient coverage of all households in a coverage zone.
Just like home pickup of recycling, customers are offered optimal pickup times for their neighborhood, making Tern a true return utility.
Low mile routes are generated, cutting miles driven and carbon emissions by over 96% on the first leg of a return journey.
Tern drivers, not gig-workers, pick up returns in branded vehicles, ensuring a consistent and excellent consumer experience.
Returns are processed at a Tern warehouse, then assessed, classified, and bulk shipped to the merchant's chosen destination.
How Tern Home Pickup works
Routes are optimized by neighborhood. This allows for predictable, efficient coverage of all households in a coverage zone.
Just like home pickup of recycling, customers are offered optimal pickup times for their neighborhood, making Tern a true return utility.
Low mile routes are generated, cutting miles driven and carbon emissions by over 96% on the first leg of a return journey.
Tern drivers, not gig-workers, pick up returns in branded vehicles, ensuring a consistent and excellent consumer experience.
Returns are processed at a Tern warehouse, then assessed, classified, and bulk shipped to the merchant's chosen destination.
How Tern does it
Currently handling return home pickups for hundreds of merchants
