Turn your data into revenue: Uncover insights, drive growth.
Predictive analytics that optimize economic relationships in return transactions
Leverage your data as a tool for driving business success rather than just managing costs
Use Tern’s behavioral scoring model to detect hidden return behavior patterns that reduce profits or drive long-term value.
Spot economic patterns
Use Tern’s behavioral scoring model to detect hidden return behavior patterns that reduce profits or drive long-term value.
Discover segments by behavior impact
Tern Insights flows into Tern Director to dynamically tailor return terms and target customer behavior with precision.
Turn insights into actions
What Tern Insights does differently
Spot the return patterns behind rising costs and lost loyalty. Tern helps you visualize hidden drivers and take action to improve profitability and customer experience.
Visualize hidden patterns in transactions
Tern segments customers based on behavioral economics, highlighting which groups drive the highest costs and which deliver the most value. These insights enable smarter policy decisions and more personalized return strategies.
Identify cost and value concentrations
Tern uncovers hidden return costs, like inefficient shipping, late return seasonal patterns, or low-value transactions, helping merchants target profit leaks that standard reports miss.
Reveal profit-leaking patterns
Deep analysis and actionable recommendations beyond a dashboard
Tern Insights doesn’t just show data. It analyzes trends across customers behavior, products, tags, revenue, costs, and timing to uncover root causes, to then delivers clear, actionable recommendations to reduce costs, improve retention, and optimize policy design.