Dynamic. Economic. Personalized.
The right return policy for every customer, every time. Create, manage, and route transactions to custom policies in real time.
Apply custom return policies based on the unique characteristics of each transaction.
Cut return costs by as much as 50% - tailor return channels, windows, and more to the unique qualities of each transaction.
Reduce return costs
Identify and mitigate fraudulent and abusive return behaviors before checkout - maintain sales and protect your bottom line.
Prevent fraud
Boost spend, improve retention, increase repeat purchases and foster long-term loyalty from your best customers.
Improve CLTV
What Tern Director does differently
Tern’s AI/ML engine dynamically routes return transactions through segmented customer groups: Risk, Default/Base, and Reward, based on customer behavior. Merchants get precision control to reduce costs and reward loyalty.
Policy intelligence with AI/ML data analysis
Fine-tune terms for key scenarios
Customize unique return conditions for specific cases or product categories, giving merchants full control over options in policy personalization.
Personalized checkout experience
Prioritize user experience while providing unique policy to suit customer buying patterns.