Dynamic. Economic. Automatic.

The right return policy for every customer, every time. Create, manage, and route transactions to custom policies in real time.


Apply custom return policies based on the unique characteristics of each transaction.

Cut return costs by as much as 50% - tailor return channels, windows, and more to the unique qualities of each transaction.

Reduce return costs

Identify and mitigate fraudulent and abusive return behaviors before checkout - maintain sales and protect your bottom line.

Prevent fraud

Boost spend, improve retention, increase repeat purchases and foster long-term loyalty from your best customers.

Improve CLTV

The return problem

Tern Director can help

Reduce return costs related to abusive return transactions

Increase conversion on new customer engagement

Get faster time to decision related to inventory utilization

Increase average number of purchases-per-customer

What Tern Director does differently

Tern’s AI and ML algorithms analyze customer behavior, purchase data, and return metrics against industry standards and competitors.

AI/ML data analysis

Integrate seamlessly with Loop to provide a cohesive and streamlined dynamic return policy experience.

Seamless Loop integration

Get the most out of our platform right from the start with a customized implementation of dynamic return policies to fit seamlessly into your existing environment.

Personalized setup & support

How Tern Director works